The Future of Emergency
Intelligence. Delivered Today.
NG-SOS is Europe’s first comprehensive emergency data platform, enabling enhanced multi-channel emergency communication and seamless integration with existing CAD.
Countries
Citizens
Comprehensive Emergency
Data Platform
NG-SOS is a modular platform connecting callers, emergency control rooms, and first responders. It uniquely combines OS-, app-, and web-based data, enriched by video, images, real-time text, and AI-powered capabilities to support modern emergency response.
NG-SOS puts everything that matters on one map — from caller location and nearby AEDs to real-time positions of emergency units — giving dispatch a complete picture in any situation.
NG-SOS brings eyes on the scene directly to the emergency dispatch through a unique multi-channel approach to real-time video — ensuring clear situational awareness in any situation.
NG-SOS helps dispatchers make the right decisions faster with AI-powered tools — turning calls and video into real-time insights through transcription, translation, summaries, and automatic detection of critical moments.
NG-SOS puts Europe’s most widely adopted emergency app platform in the hands of citizens — enabling emergency calls, public warning, user profiles, and seamless cross-border support, along with public awareness tools and specialized mountain rescue features.
NG-SOS brings together all cooperating PSAPs and first responders into one platform — enabling real-time collaboration and sharing of critical information for a coordinated response.
Designed to Enhance,
Not Replace
Don’t replace your existing systems. Supercharge them.
NG-SOS acts as a secure intelligence layer that runs alongside your PSAP infrastructure, enabling seamless integration and making comprehensive data for effective emergency response immediately accessible.
Zero Downtime
Core CAD Integration
software without requiring complex overhauls.
Swift Deployment
Proven Where It Matters Most
Technology proves its value through the people who use it when it matters most. Explore real-world experience from dispatchers, paramedics, and rescue commanders in their everyday operations.
“Especially in cross-border emergency medical services of the Bavarian Red Cross, the high standards placed on modern and high-performance solutions become apparent. NG-SOS meets these requirements in a particularly outstanding way, sets new standards, and has established itself as an indispensable part of our daily work.”
“NG-SOS brings tangible innovations to emergency response in Hungary by transforming the smartphone into a structured, reliable channel for requesting assistance. The platform emphasizes user-friendly design and data-driven support based on the latest technology, which improves both the user experience and the operational efficiency of the national emergency medical services. And in doing so, it ultimately benefits the entire Hungarian population and the healthcare system.”
“The NG SOS portal has become an indispensable tool for operators at the Emergency Call Operations Center of the Mountain Rescue Service when handling emergency calls from mountainous areas. On a daily basis, it significantly assists us not only with the fast and accurate localization of callers to the emergency line, but also with sharing essential information needed for rescue operations in the field.”
"We should never forget where it all begins — and what it is ultimately about: people! In cross-border emergency medical services, trust, cooperation, and a shared vision help us turn complexity into reliable, applied systems and strategies — delivering real solutions for the people who rely on us in their most critical moments."
"We highly appreciate our cooperation with NG-SOS in implementing the portal and app infrastructure in our organisation. The solution has enabled equal access to 112 services for all citizens, while advanced location and multimedia features improve emergency assessment and response. We also value the open API and intuitive interface, allowing seamless integration and minimal operator training. NG-SOS is a professional and reliable partner for modern emergency service solutions."
From profesionals
for profesionals
NG-SOS is developed by experienced rescue and IT professionals with deep practical knowledge of real-world operational challenges. This expertise ensures that the platform effectively serves all stakeholders. Our mission is to enhance emergency communication and continuously develop state-of-the-art capabilities that protect citizens across Europe and beyond.
A Partnership Powering Innovation
NG-SOS, powered by Vodafone Foundation, is built on strong collaboration with emergency services. Together, we leverage cutting-edge technology and operational expertise to strengthen response capabilities and protect communities.
Operational Intelligence
at a Glance
Transparency at the core. Learn how NG-SOS delivers secure data handling, seamless integrations, and cross-border readiness.
No — NG-SOS runs in parallel with your existing CAD and voice systems, ensuring zero disruption while enabling seamless integration to enhance workflows and operational efficiency.
NG-SOS supports multiple integration approaches — from standalone deployment to seamless integration with CAD, voice, and other internal systems, including single sign-on. The level of integration is tailored to your operational and technical requirements, and NG-SOS has already been successfully integrated with many CAD and incident management systems across Europe.
NG-SOS goes beyond single-channel solutions by combining OS-, app-, and web-based communication with video, text, location, and AI in one platform. This ensures reliability, richer situational awareness, and seamless integration across systems and agencies.
NG-SOS is fully modular and does not require full deployment from the start. You can begin with selected capabilities and expand over time as your operational needs evolve. This approach allows for a flexible, step-by-step implementation without unnecessary complexity or disruption to existing systems.
No — a mobile app is not required to use NG-SOS. The app is just one of several ways to initiate emergency communication. NG-SOS is built on a multi-channel approach, combining OS-level integration, web-based access, and app-based communication to ensure maximum accessibility for anyone in need.
Yes — NG-SOS is designed to integrate with national mobile applications. It enables interoperability and cross-border data exchange, allowing your app to remain in place while becoming part of a wider emergency communication ecosystem. Integration is available via the NG-SOS Cloud, the PEMEA interface, or through a dedicated custom interface.
NG-SOS is a cloud-based SaaS platform, allowing rapid deployment without complex setup. In most cases, implementation takes just a few weeks, depending on the scope of integration with existing PSAP systems.
NG-SOS is built with security and data protection at its core. All sensitive data is handled through secure, certified infrastructure in compliance with GDPR and ISO/IEC 27001:2022.
The platform enforces strict security measures, including encryption, access control, and auditability. NG-SOS acts as a secure transmission layer, ensuring data is delivered to the customer’s environment for storage and archiving in accordance with national regulations.